Showing posts with label word counts. Show all posts
Showing posts with label word counts. Show all posts

Saturday, October 2, 2010

ARE WE JUST SELLING WORDS?


“I am sure you are not following the trend.
If you are frozen in the 70s and want to keep working
with your typing machine there is nothing I can do”.
- Renato Cedin
  Link Translations (Brazil)


“Welcome to the 21st century: Computers are the future of translation
If you want to be as efficient a translator as possible, Microsoft Word and Excel
should not be your primary translation environments”.
- Jon Ritzdorf, Solutions Architect
  Introduction to Computer-Assisted Translation
  New York University - SCPS


CAT for sale
Words perfect and unspoiled
Words never even slightly soiled
CAT for sale

Let the translators pipe of words
In their now extinct way
CAT knows every type of word
Better far than they ...
- Inspired by Cole Porter’s “Love For Sale”




WORDS FOR SALE
(A Multi-Part Series)
Part 1

By Bernie Bierman

As far back as my memory can take me (and that is indeed many years), translators have been debating and arguing the question of the value of translation, and more particularly the best or most effective way to calculate that value.

My own memories and written records of this debate and argument reveal that various approaches were tried over the years in an attempt to calculate that value: per line, per word, per typestroke, per hour, by exotic formulas that combined the per line, per word and per hour criteria, and by all sorts and manner of esoteric calculations. 

For reasons that are still not clear, the per word method outlasted and outlived all the others.  Although many translation practitioners decried the per word calculation as inadequate, the consensus was that it was the most adequate of all the inadequates.  However, it did have the financially-redeeming virtue of consistency, that is, if one could agree on what precisely was a “word” for purposes of calculating a price.  Was a number in digital form a “word”?  And if the number in digital form was viewed or counted as a “word”, was 1000 really two “words” rather than one “word”?  Was 1,789,348 one “word” or nine “words”?   Was a name a “word”?  If the Italians called their city “Firenze”, was the English-language version of “Florence” a translated “word”?   And in the pre-computer and pre-CAT age, if names and numbers were viewed as countable or calculable “words”, the question or problem often arose as to how one precisely went about the actual counting of words?   Did the document really contain 8600 words, or was the real count 8492 or 8710 or 8628? 

And if the question of calculation and/or the method of calculation weren’t sufficient enough to stir the arguments, there was the matter of which words should form the basis of calculation: the source language words or the target language words.  Which was economically more equitable to the translator?  Which was economically more equitable to the client or user of the translation?  Was the source language calculation an accurate reflection of the overall translation process?  Or was the target language calculation a much more accurate reflection of that overall translation process?  And on and on the debate went…and raged.

* * * * *
Here in the United States, a man named Lewis Bertrand came upon the commercial-industrial translation scene in the 1920’s.  Bertrand was not merely a translator and writer (which has the same redundancy as “composer and musician”), but also a highly astute and (soon-to-be) successful businessman in the translation industry.  By the 1930’s Bertrand’s influence on the tiny U.S. commercial-industrial translation community was quite discernible and that influence grew in the following two decades.

Indeed, Bertrand’s incessant preaching of his gospel of translation economics brought many converts and spawned many faithful.  Henry Fischbach, the co-founder of the American Translators Association was a disciple of Bertrand’s translation economics, along with so many of the men and women who helped found and build what is arguably one of the largest translator organizations in the world.  (Sadly to a few, the leaders and members of the modern ATA haven’t the foggiest idea of who this Lewis Bertrand was, but even more sadly and more regrettably, the concepts developed by him respecting the essence and value of translation as a commercial endeavor and later promoted and fostered by such founding personages as Henry Fischbach, the Mins brothers, Robert Addis and so many others whose names are now long-forgotten, have been discarded like a piece of rusting machinery as a new generation of computer worshippers and technological “geek-speakers” have come along to proselytize and spread their own gospel.)

In economic and commercial terms, translation to Lewis Bertrand was not about words.  The idea that translation was about the sale of words was so anathema to him that he could literally break into a wild rage over the slightest suggestion in that direction.  To Bertrand, translation was about communication; translation, particularly in the commercial and industrial domains, was a communications service; translation was not about the supply of words; translation was about the supply of ideas, concepts, knowledge, a supply delivered by a person or persons having certain well-defined and unique skills…and talents.

I was only a teenager when I first heard one of the numerous Lewis Bertrand stories about translation and translation economics.  The one particular story that remained with me for a lifetime – as if it had been branded into my brain – went like this:

He was asked by one of his firm’s more difficult and chronically-complaining clients why it was being charged for “translating” names and numbers and what was the rationale for this “seemingly unfair charge”.  He was asked by this difficult and chronically-complaining client whether his firm could eliminate all the names and numbers from a translated document, thereby lowering the invoice by what could be a considerable sum.

Bertrand listened attentively to his client’s complaints and attempted to explain the nature and essence of a translation service.  But the client was adamant.  It did not need names and numbers “translated” and certainly did not want to pay for any such needless “translation”. Bertrand politely acceded to the client’s wishes.  The next translation job to be done for this client would be absent all non-translation elements, i.e., names, numbers and other “noise of like purport and tenor”, and the invoice would duly reflect a sharp reduction in the client’s translation cost.  The result was something like this:




“Dear Mr. [see original] :

“We acknowledge receipt of your letter dated [see original] and with regard to the delivery of [see original] tons of [see original] rolled steel scheduled for shipment on [see original] via the SS [see original], we would like to advise you as follows:

“Because of major dredging problems in the port of [see original], Captain [see original] of the Port Authority of [see original] issued Directive No. [see original] which prohibits vessels over [see original] tons displacement from entering port channels Nos. [see original] and [see original] until [see original] at the very earliest.  Although we could arrange for transshipment in [see original] between the dates of [see original] and [see original] to a vessel of lesser displacement, the costs would increase, and the letter of credit No. [see original] issued by the [see original] Bank in the amount of US$[see original] would be insufficient.

“Should you have any further concerns, please feel free to contact the undersigned by telephone at [see original] or telex at [see original], or his deputy manager, Mr. [see original], whose telephone number is [see original] and whose telex number is [see original].

“Yours, etc.

“[see original]

By: [see original]”


The upshot of this was a very quick telephone call from the chronically-complaining client: “Mr. Bertrand, we got your point.  Please provide us with a complete translation and charge us accordingly”.

Lewis Bertrand was never happy with or enamored of the per word method that was the dominant method in calculating the value of a translation service.  He saw it as a reference tool at best, a reference tool that was far too often not reflective of the true value of the service and all of the elements that went into providing the service. At worst, he viewed the per word invoicing method as a manifestation that the translator was really selling just words.    He and his contemporaries and competitors often tried combinations of various calculation methods, such as per word and per hour or various complex formulas that combined numerous calculation methods.  Bertrand believed fervently and passionately that translators possessed certain highly-defined skills and knowledge that could not be adequately compensated by the mere counting of words and attaching a figure to that count. 

“We are in the communications business”, he would often bellow.  “We are not a bunch of (expletive) clerks”, he would yell.  “We are not  (expletive) typists or transcribers”, he would scream.  [In the mid-1940’s, he charged a client US$100 to translate one word – it came out as two words in the target language.  “If an advertising agency can charge a client thousands of dollars to come up with a 5-word slogan or phrase”, he said, “then surely all of the thought, time and talent that went into finding the right expression in another language for that one English word makes the $100 fee not just a bargain, but a steal”.]

In his day, lots of people in the translation industry (both in the U.S. and Europe) listened to this fiery preacher of translation economics, and many followed his preachings.  Although Bertrand was certainly around in the late 1950’s and early 1960’s, when the first attempts at computerized translation were undertaken, he and so many of his contemporaries dismissed this endeavor as a bad joke and as a need by certain people to robotize everything in sight (and even out of sight).

Clearly, if some “geek-speaker” appeared before a vast assembly of translators in the days of Lewis Bertrand and his contemporaries – or even in the days of their successors – and told the audience that “once a word or sentence or phrase or paragraph had been translated, that very same word or sentence or phrase or paragraph (or a close facsimile thereof) would never ever have to be translated again”, the laughter and howls in the assembly hall would have been of a decibel level that would have surely compromised the structural integrity of that assembly hall.

If Bertrand and virtually all of his contemporaries were blind to the coming of robotized translation, which was not merely on the horizon, but rather just around the corner, there was not so much as a nanosecond thought given to the possible economic impact upon the translation industry that this robotization would wrought.   Of course, there was only handful of people anywhere who saw a world connected through a place that didn’t as yet even have a name.  And never mind the word “globalization”, the concept alone was if not science-fiction, then certainly economics-fiction. 

[To be continued in Part 2]

Friday, September 17, 2010

THE COMMODIFICATION OF A PROFESSION

After years of working with the Oxford English Dictionary and Webster's international Dictionary, I recently purchased the American Heritage Dictionary because I had been led to believe that this dictionary looks to the future, that it is descriptive rather than prescriptive and offers advice on appropriate usage. So, when I looked for the word commoditization", I was surprised to learn that the preferred term is "commodification". No matter, "a rose by any other name would smell as sweet" or, depending upon your point of view, as foul.

Ten, even five years ago, I would never have imagined that translation could become a commodity in the way that it has. Now, overwhelmingly, it is sold on the basis of price, a price that is based upon the word count in the source language (before we even take into account TM, with repetitions, fuzzy matches, etc.), which assumes that translation is nothing more than matching words. This is a far-reaching topic and it deserves our attention.

Yesterday my friend and colleague Bernie Bierman copied me on an email he sent to his clients. This was an eye-opener for me in that I had just gone along with the general switch in the industry to payment being based on the target language. I had never even thought about how truly "unprofessional" those odd-ball amounts are.

I am posting Bernie's message because I feel that it is indeed an important message. The things that he points out are things that we should all be thinking about. The idea that translation is about words and numbers of words is taking us in a direction that I believe is dehumanizing. There will be more on that topic in future posts--and I promise that they will be forthcoming. In the meantime, I offer Bernie's message and invite everyone to comment on it.

Dear Client:

I am sending you this message not just to explain or re-explain my fees for translation and how I bill for them, but also more importantly to apprise you of a certain business philosophy which you yourselves might want to consider as applicable to your own clients.

The fees I charge for my translation services are based upon a TARGET LANGUAGE COUNT. The source language count means absolutely nothing to me except as a rough guide to the volume of the particular job or project. Indeed, source language counts are meaningless to me, both from the point of view of the end-product and the invoicing for that product.

Permit me at this point to impart some philosophy (or perhaps "philosophy") about translation and the translation process, and in an effort to catch your attention - which I hope will be undivided - I shall write what follows in larger, bold-face characters:

Translation (and) the translation process, is (are) not about words...big words, little words, short words, long words, whole words or particles of words. It is equally not about numbers or names or formulas or equations. Translation is about writing and communication. Indeed, before the so-called "wizards" of technology came long in the late 1990's or early 2000's, translation was viewed by many as one branch of the communications arts. Indeed, from any clear point of view, whether objective or subjective, translation is about writing and communication. It is not about word-matching, as some if not many of today's technologically-obsessed translators, CAT workers and CAT operators believe.

As a translator I am a writer and communications specialist. I think and write in the TARGET LANGUAGE (which in my case happens to be English). Indeed, what can be said with 10 source language words, oftentimes needs 15 or 16 or 17 target language words, and conversely what sometimes can be said with those same 10 source language words might require just a mere 5 or 6 target language words.

Thus, the end-product which you receive from me is a TARGET LANGUAGE product, and that precisely is the product which your client will read, use and act upon. In more than a manner of speaking, the source language text is merely a reference text. It is not the end-product of the service that I am rendering to you, and which you in turn are rendering your client.

Some of you may counter the foregoing by asking, "OK, How do we provide our client with an exact, down-to-the-penny quote?" If you would like an answer to that question, please feel free to write to me, and I'll be happy to provide you with an answer based upon my 35 years of experience as a successful translation service company owner and executive and that of literally hundreds of my former colleagues and competitors in the business.

Finally, permit me to reiterate another important aspect of my invoicing. You will never receive an invoice from me for so-called odd-ball amounts like $67.31 or $283.94 and $1,131.76. Why? Because on texts over 1000 target-language counts, I round off to the nearest 100. Hence 1234 words = 1200 words and 1278 words = 1300. For texts having less than 1000 words, I round off to the nearest 50. Hence, 724 words = 700 words and 832 words = 850. But in the final analysis, you are not paying me for words (the word count is used merely as an equitable basis for billing). You are paying me for a unique communications skill and my attendant knowledge and experience.

I thank you for your attention to this message, and should you have any questions or comments, please feel free to contact me.

Sincerely,

Bernie Bierman